Terms and Conditions
Please read our service guidelines, booking, cancellation, and pilgrimage policies carefully
Service Agreement
Welcome to Shiv Shubh Tour & Travels!
We're excited to assist you with your travel needs. Please take a moment to read the terms and conditions below carefully. By using our services, you agree to comply with these terms, which help ensure a smooth, safe, and enjoyable experience for all passengers.
General Guidelines
- Inclusions: All quoted fares include fuel, driver allowance, state taxes, and toll taxes unless specifically mentioned otherwise in a custom package.
- Hill Ascent AC Policy: Air conditioning will be switched off while driving uphill on steep mountain terrains and ghat ascents for engine safety, passenger safety, and optimal vehicle performance.
- Night Driving Regulations: Night driving on high-altitude mountain routes and Char Dham pilgrimage ghats is strictly restricted after 8:00 PM in strict adherence to Uttarakhand government road safety mandates.
- Seating Capacity: The number of passengers must strictly comply with the government registered legal seating capacity of the booked vehicle (Sedan: 4 passengers, SUV: 6 passengers, Innova: 7 passengers).
- Punctuality: Please communicate your exact pickup address and landmark clearly. Our chauffeurs arrive 15 minutes before the scheduled time.
Special Tours and Chardham Yatra
Minimum booking durations are as follows:
Chardham Yatra & Kedarnath-Badrinath Yatra: 12 days (Ex-Delhi) or 10 days (Ex-Haridwar/Dehradun).
Yamunotri-Gangotri Yatra: 8 days (Ex-Delhi) or 6 days (Ex-Haridwar/Dehradun).
Single Dham Yatra: 6 days (Ex-Delhi) or 4 days (Ex-Haridwar/Dehradun).
A 50% advance payment is required to confirm your booking. The remaining amount must be paid before the last day of the drop.
Additional charges will apply for changes to the itinerary or added sightseeing trips beyond the original agreed tour plan.
Booking and Cancellation Policy
- Bookings are confirmed only after the advance payment is received. All bookings are subject to vehicle availability.
- Cancellations made within 48 hours of the scheduled travel date will incur a 50% penalty.
- No refunds will be issued for cancellations on the day of travel or in case of no-shows.
Responsibilities and Safety
- In the event of landslides, roadblocks, severe bad weather, or natural disasters, any additional accommodation, meal, or alternate transfer costs must be borne by the customer.
- We ensure our vehicles are thoroughly serviced and well-maintained; however, unforeseen delays or breakdowns due to severe mountain weather or road conditions may occur. In such cases, backup assistance is arranged as quickly as feasible.
- Travel insurance is not included in our cab services. We strongly recommend that customers arrange their own comprehensive personal travel and health insurance for personal safety and belongings.
Strict Policy Note:Smoking and alcohol consumption are strictly prohibited inside all commercial vehicles. Please ensure the safety of your personal luggage and belongings, as we are not responsible for loss, damage, or theft.
Have questions about our terms or bookings?
Our customer desk is available 24/7 to clarify any questions.